Face Recognition Payment Service

OKUHARA Sanae

Affiliation：

• Director, Research Institute for Consumer Affairs, Nippon Association of Consumer Specialists
• Director, Accredited Personal Information Protection Organization
  Administrative Office, Foundation for Promotion of Digital Economy and Community

Category of Viewpoints：Consumer

General Comment

This service will improve convenience for visitors as a whole by allowing hands-free payment, preventing unauthorised use and reducing the risk of theft.
It is also an excellent point that through this service, visitors who have never used any means of payment other than cash or credit card will have an opportunity to experience a new payment method during their visit to the Expo.
It is hoped that by publicising the service and considering the accessibility of the information required to use it, the service will become more accessible to a wider range of visitors.

KATIRAI Amelia

Affiliation：

• Specially-Appointed Assistant Professor, Osaka University Research Centre on Ethical, Legal and Social Issues

Category of Viewpoints：Society and Ethics

General Comment

While some people acknowledge the benefits of face recognition technology, there are also voices of concern about the privacy risks of using an ID photo, which is an important piece of personal data for users.

It is recommended that the users check the details of the service before considering using it.

SAKUMA Hiroshi

Affiliation：

• Impact Officer at Global Shapers Community Osaka Hub, the World Economic Forum
• Specially Appointed Researcher at the Social Solution Initiative, Osaka University

Category of Viewpoints：Youth

General Comment

This service allows payment by face recognition mainly for the multiple-entry pass holders and users of MYAKU-PE!, the Expo’s digital wallet.
I think this is an excellent service in that it has clear benefits for the individuals, such as smoother payment and increased security, and will also contribute to the efficient operation of the Expo.
Initially, I believed that face recognition would be needed in addition to the standard credit card payment process, which I thought was complicated. However, I later understood that face recognition is all that’s required to authenticate credit card payments.
I also thought that the assessment and countermeasures for both the service and privacy risks were carefully considered and organised.

TSUNODA Mio

Affiliation：

• Global Shapers Community Osaka Hub, the World Economic Forum
• CEO, Darajapan Inc.

Category of Viewpoints：International

General Comment

Overall, the report was easy to understand and I was able to imagine users using this service.

Although I initially found some of the risk measures lacking in specificity and effectiveness, I was reassured to learn that this would be addressed by publishing additional information on the Expo 2025 Osaka, Kansai, Japan Official Website.

As a wide range of users are likely to use this service, I believe that users will be able to use it with greater confidence if the specific needs of a diverse range of people are understood and consideration is given to obtaining user consent following a clear explanation of the service.

NOBUTOMO Hiroyuki

Affiliation：

• Project Researcher, Tokyo University Interfaculty Initiative in Information Studies

Category of Viewpoints：Data Linkage

General Comment

I believe that the benefits of this service, the data items to be obtained, the data flow, etc. are comprehensively organised and that the risks have been carefully considered.
As this service is directly related to payments, I hope efforts will be made to reassure users by taking technical considerations into account and explaining as clearly as possible the concept and specific method of risk avoidance in the operation of the service, which will lead to the effective use of the service at the Expo.